Refund and Returns Policy

Eligibility for Refunds and Returns

1. Conditions for Returns:

Defective or Damaged Products Only: Returns will only be accepted if the product is defective or damaged upon delivery.
Proof of purchase (bill) must be provided.

2. Non-Returnable Items:

Correctly Supplied Products: All construction materials and products that have been supplied correctly as per the order are non-returnable.
Custom Orders: Products that are specially ordered or customized for a specific project.
Opened or Used Products: Once a product’s packaging is opened, it cannot be returned.
Bulk or Large Quantity Orders: Large orders may be non-returnable due to logistical challenges in restocking and reselling.
Discounted Items: Only regular priced items may be refunded. Discounted items cannot be refunded.

Return Process

1. Initiating a Return:

To initiate a return for defective or damaged products, contact our customer service team at [customer service email] within 3 days of the billing date with your order number and reason for the return.

2. Return Shipping:

Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item).
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
We recommend using a trackable shipping service or purchasing shipping insurance for valuable items, as we cannot guarantee that we will receive your returned item.

3. Processing Returns:

Once your return is received and inspected, we will send you an email/message to notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Refunds

1. Refund Conditions:

Refunds are only issued for items that meet the return eligibility criteria.
Custom and special order items are non-refundable.

2. Refund Processing Time:

Refunds will be processed within 15 days of receiving the returned item. The time it takes for the refund to be reflected in your account depends on your bank or credit card provider.

3. Partial Refunds:

In some cases, only partial refunds are granted (if applicable):
- Any item not in its original condition, is damaged, or is missing parts for reasons not due to our error.
- Any item that is returned more than 3 days after the billing date.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [customer service email].

Cancellations

Orders can be canceled within 24 hours of purchase. After this period, the order will be processed and prepared for store pickup or shipping, depending on the customer’s selected option. Once processed, the order may no longer be canceled.

Late or Missing Refunds

If you haven’t received a refund yet, please follow these steps:
- Check Your Bank Account: Verify your bank account to ensure the refund hasn’t been credited.
- Contact Your Credit Card Company: Refunds can sometimes take a few business days to post. Contact your credit card company for more information.
- Contact Your Bank: There may be processing times before a refund is officially posted.
If you’ve completed all these steps and still have not received your refund, please contact us at [customer service email]. We will assist you in resolving the issue as quickly as possible.

Contact Information

For any questions related to returns, refunds, or cancellations, please contact us at:

Email: [customer service email]
Phone: [customer service phone number]
Address: 9/3, 4th Cross Rd, Devarachikkanahalli Main Road, Maruthi Layout, Devarachikkana Halli, Bengaluru, Karnataka 560076. Landmark: Opp. Chowdeshwari Temple.